Returns and Refunds

Last Updated: September 26, 2026

Thank you for shopping at Glowbeto Beauty. We take pride in the quality and authenticity of our curated skincare and beauty products. Because skincare products directly interact with the skin, we maintain strict quality control and hygiene guidelines to protect our customers.

Please review our Return and Refund Policy below to understand your rights and our procedures.

1. Eligibility for Returns

To be eligible for a return, exchange, or store credit:

  • Timeframe: You must initiate a return request within 7 days of receiving your order.

  • Condition: Items must be unused, unopened, in their original packaging, and sealed with all security seals intact.

  • Proof of Purchase: A valid receipt, order confirmation number, or invoice must be provided.

2. Non-Returnable Items

Due to health, safety, and hygiene regulations, we cannot accept returns or offer refunds for:

  • Skincare, cosmetics, or personal care items that have been opened, tested, unsealed, or used.

  • Items marked as “Final Sale,” “Clearance,” or purchased during promotional blowout sales.

  • Free promotional items or samples.

  • Wholesale or bulk orders (unless the products arrived damaged or defective—see Section 4).

3. Exchanges

We only replace items if they are defective, damaged upon arrival, or if you received the incorrect item. If you need to exchange an item for the same product, please contact us at info@glowbeto.com within 48 hours of delivery with photos of the damaged or incorrect item.

4. Damaged or Defective Orders

If your package arrives damaged or you receive a defective product:

  • Please notify us immediately at info@glowbeto.com or via phone within 48 hours of receiving your shipment.

  • Include your order number, a clear description of the damage, and photographic evidence of both the product and the shipping box/packaging.

  • Once verified, we will arrange a replacement or issue a full refund to your original payment method.

5. Refund Process (If Applicable)

  • Once your return is received and inspected by our team, we will send you an email notification to confirm receipt of the returned item and let you know whether your refund has been approved or rejected.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (or issued as store credit, depending on your preference) within a certain number of business days.

6. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or damaged item).

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. How to Initiate a Return

To start a return or report an issue with your order, please contact our support team:

  • Email: info@glowbeto.com

  • Phone: 0812 345 6789

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